ITIL 4 Implementation Guide: Certified Teams vs. Non-Certified Teams
In today’s fast-paced digital world, delivering reliable, efficient, and customer-centric IT services is crucial. The ITIL 4 Framework has emerged as a global standard for modern IT Service Management (ITSM), offering a structured approach to aligning IT services with business objectives. However, the success of ITIL 4 implementation largely depends on the capabilities of the teams driving it. This brings us to a critical question: Does ITIL Certification make a difference?