Gotraka Case Study: Diagnosing the Real Cause Behind a Gaming PC Restart Loop

When a customer’s gaming PC began restarting randomly during gameplay, the issue was initially blamed on a faulty GPU. Despite replacing the graphics card, the crashes continued—prompting the user to reach out to Gotraka for help.

Our support team first attempted remote troubleshooting via Google Meet, but when the issue persisted, we brought the PC into our workshop for a full diagnostic. Every critical component—CPU, GPU, PSU, cooling system, and even storage—was tested using reliable hardware and clean software environments. Only after hours of elimination did we isolate the problem: a faulty motherboard. Once swapped, the PC passed all stress tests without a single restart.

This case study showcases Gotraka’s methodical approach to diagnosing complex PC issues. Instead of relying on assumptions, our team follows a structured process that delivers accurate results. If your PC crashes without warning, trust Gotraka to find and fix the root cause.